FAQs
Questions we get asked most
If your question is not here, call us, you will speak to someone who works on this equipment every day.
General
Working with Cool Mech Services
What areas does Cool Mech Services cover?
We service Cairns and the surrounding region, the Atherton Tablelands, Mareeba, the Cassowary Coast and the wider Far North Queensland area from Cardwell to Port Douglas and Mossman.
Do you work on both commercial sites and homes?
Yes. We provide commercial air conditioning, refrigeration and ventilation services as well as domestic air conditioning installation, repairs, servicing and hydro cleaning.
Are you licensed and insured?
Yes. We hold the required refrigeration and air conditioning trade licensing, ARCtick refrigerant handling authorisation and full public liability insurance. Documentation is available on request for tender or contractor onboarding.
How do I get a quote?
Call us or send an enquiry through the website. For straightforward works we can often quote from photos and model details; anything involving new plant or ductwork gets a site visit, at no cost.
How quickly can you attend a breakdown?
Clients on a maintenance agreement receive priority attendance, generally the same day within the Cairns region. Regional and non-contract call-outs are scheduled as soon as a technician is available.
Do you offer after-hours and emergency service?
Yes. We provide after-hours emergency attendance for critical cooling, ventilation and refrigeration failures, with call-out rates confirmed before we dispatch.
Do you work with builders as a subcontractor?
Regularly. We deliver mechanical subcontract packages on commercial construction projects, including shop drawings, staged installation, commissioning and full handover documentation.
What brands do you install and service?
All major commercial brands including Daikin, Mitsubishi Electric, Fujitsu, Actron Air, Temperzone, Panasonic and Toshiba, and we service equipment regardless of who installed it.
Can you take over maintenance of a multi-site portfolio?
Yes. Multi-site portfolios are consolidated under a single agreement with per-site asset registers, digital reporting and one point of contact.
By service
Service-specific questions
What commercial air conditioning services do you provide?
We provide supply and installation, 24/7 breakdown repairs, preventative maintenance and scheduled maintenance contracts.
What commercial refrigeration equipment do you work on?
We work on cool rooms, freezer rooms, display cabinets and related commercial refrigeration equipment.
What types of ventilation systems do you service?
We work on supply and exhaust systems for kitchens, car parks, amenities, warehouses, plant rooms and other commercial spaces.
Do you install air conditioning in Cairns homes?
Yes. We supply and install new and replacement home air conditioning systems across Cairns and surrounding areas.
Need air conditioning or mechanical help?
Tell Kody what is happening at your business or home and we will come back with a clear next step.